FAQ's

What can I do if something goes wrong with my e-bike during the warranty?

Please contact us as quickly as possible. To help us solve your problem, please describe the issue in detail and provide photos and videos.

Do I need a license to ride ekoCycle on the road?

No. The E-bike from ekoCycle is completely under Canada regulations and laws which allow you to ride it without specific license.

How long does it take to recharge the battery?

Charging the battery from empty to full typically takes 6-9 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.

Should I completely drain the battery before charging?

No. On many batteries this is preferred, however these batteries have built-in mechanisms that protect the battery from overcharging.

How can I clean my ekoCycle bike?

Clean your ekoCycle bike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your ekoCycle bike.

Will my ekoCycle arrive assembled?

Your bike will arrive mostly assembled and necessary tools are provided by the company to complete the assembly.